Refund policy

We have a 10-day return policy. Unopened vials can be returned for a full refund if return is sent within 10 business days of receipt. Email info@cephalosource.com if you wish to return the product.

If your return is accepted, we’ll send you an email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the return shipping fee.

You can always contact us for any return question at info@cephalosource.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cephalosource.com.